Returns & Exchanges

At W Labs, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day window for returns on all eligible skincare and cosmetic products.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the order you wish to return to receive a unique Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all safety seals are intact for a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our lab team inspects the return, your refund will be processed back to your original payment method within 5-7 business days.