Frequently Asked Questions

Everything you need to know about your beauty experience with W Labs.

Are W Labs products cruelty-free and vegan?

Yes, all W Labs products are 100% cruelty-free and formulated without any animal-derived ingredients. We are committed to ethical beauty standards.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund or exchange, provided at least 50% of the product remains.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

Are your skincare products safe for sensitive skin?

Our formulas are dermatologically tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.